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Q. What is the difference between a domestic iron and a heat press?
A. The three main requirements to successfully apply a transfer are exact temperature, time and pressure. A heat press can be calibrated to these requirements and maximise your efficiency, whereas you will not be able to perform anything accurately with a domestic iron
Q. Which is the right heat press for me?
A. We offer an excellent range of heat presses that cater for all uses. As we are in full association with Stahls, we are able to offer top of the range presses that won't let you down. Your heat press will need to accurately record (i) Time, (ii) Pressure and (iii) Temperature. All three elements are necessary for a permanent application. Don't buy a press unless it (a) has a minimum of one year warranty and (b) it is fully CE approved. Check that the suppliers carry spare parts and can carry out any servicing necessary.
Q. Which heat presses have inter-changeable lower platens?
A. All of the heat presses that we stock have interchangeable lower platens (with the exception of the cap presses and clam basic). For more details, see the lower platens section in the Target presses header.
Q. What is the difference between “Auto Open” and “Swinger”?
A. The most obvious difference is that the “Auto Open” presses are clam presses and open vertically, meaning they require less space and are lighter in weight. The “Swinger” presses swing open to the left or right and leave a completely “heat-free” working area. They will require approximately three feet square of counter space, as opposed to the two feet square that the clam presses will require. The “Swinger” is the best-selling style for the serious heat press user, operating in bulk orders through the year. The Clam presses are more generally used for lower quantities, but you will see no difference in end result if you follow the application instructions given on either machine.The difference between the “Digital” and “Digital Mag” presses is the fact that the “Mag” version features the patented Magnetic Auto Open and Assisted Lock Down function. This makes the press easier to operate, and can reduce the physical demand on the user, especially if dealing in large volumes, or even if operating two machines at once.
Q. What pneumatic presses are available, and what do I need to run one
A. At Target Transfers, we are in full association with Stahls. As a result of this, we are able to offer the market leading Hotronix Swingers. These are pneumatic presses and they will require an air compressor. We offer two different virtually silent Whisper compressors. Details of all of these products are available in the Heat Press section of the website.
Q. Can I cover up the rubber mat on the lower platen to prevent it wearing?
A.Not only can you, but it is something that we would recommend. All you need is a Quick Slip Protector that is available from the accessories section of our website. They come in all the sizes you could need and start from £26.50 excl. Vat.
Q. I already own a press. Will it work with your material?
A.The only requirements that our materials and transfers require are Heat and Pressure. We guarantee that they will work on any Heat Press on the market, provided you follow the instructions given and that the heat press is functioning correctly.
Q. What happens if I lose my Press power lead
A.Contact us. It is imperative you only use the lead supplied with your press, as they are manufactured to a CE specification.
Q. How can I improve my application results?
A. Although our instructions are as accurate as they can be, every single garment/fabric is different. That is why you are always advised to do a test yourself and work out how you can best apply your transfers. We also strongly advise that you use non-stick pillows (where appropriate) and finishing aids to make sure that you are getting the best results out of every fuse. If you are having problems, we offer a health check pack to test your press and make sure that your equipment is not causing you problems.
Q. I am having application problems. Is it the material?
A. It is highly unlikely to be the material. There are many different variables that can cause problems when applying transfers, such as pressure, temperature, time, etc. Once you have eliminated all other potential problems, we will be more than happy to check the material for any defects.
Q. Can you apply the transfers for me?
A. We have an extremely experienced Q.C. and Application Department who are on hand to provide a first class service no matter what quantity you are after. For more details, call our friendly sales team on 01376 326351.
Q. The design is not applying to the material as I had expected – what am I doing wrong?
A. We thoroughly recommend that no matter what design/material you are applying, it is always best to test. The instructions given are a guideline, and it is always advisable that you work yourself on getting the temperature and pressure right for the garment you are applying to. Subtle changes to the way that you apply can make all the difference. We also strongly recommend using appropriate accessories to get the best finish.
Q. What is the best way to order custom transfers?
A. Here at Target Transfers, we pride ourselves on offering the best customer service in the industry, and we have an experienced team of Account Managers on hands to offer advice on the best processes for you, and the most cost effective. We will always provide you with what is best for you and your business. So, the best way to order is to contact our sales team direct on 01376 326351 or to submit a quote request through the website.
Q. What is the correct transfer system for my needs?
A. The system that is best for your needs depends on the design that you are creating, the material that it is going on to and the quantity that you require. Certain processes are more suitable for certain finishes. If you are unsure of what is best for you, we recommend that you contact us to discuss your needs, either by forwarding details to us through our website, or by contacting our Sales Advisors who will be happy to help you.
Q. What type of materials can heat transfers apply to?
A. Different processes will apply to different materials. We have products which will allow you to apply to all garment types, including Nylon and Spandex. Using our fantastic exclusive Universal Range of products, we can even apply to some plastic binders and folders. Our specialist application team are on hand to answer any questions that you may have.
Q. How durable are the transfers?
A. Most transfers produced today are made from materials which will normally outlast the life of the garment that it is applied to (when done correctly). Cad-cut® materials are washable, and are normally ironed on the reverse. Some materials can even be dry cleaned.
Q. Do you stock any generic designs or transfers?
A. Target no longer stock generic designs or transfers, but our sister company Wildside do. Visit their website HERE. Target can reproduce any designs that you have, licensed or unlicensed, providing that you can supply us with a high enough quality image, and, in the case of licensed images, that you can prove you have the right to have it reproduced.
Q. Can you reproduce transfers of licensed products?
A. Providing that you can prove that you have the license to be able to replicate an image, we will happily print it for you.
Q. Are there any minimum requirements for ordering, such as quantity?
A. Depending on the process being used, we are happy to accept very small runs for customers (minimum 10) or runs stretching into millions.
Q. What is the delivery time for custom transfers?
A. It depends on the process that you are using, but we pride ourselves on a short turn-around time, and can very often provide you with the transfers within 48 hours. In most instances, consumables will be with you the following day, providing you order before 4.00pm (dependant on stock levels and volume ordered).
Q. Can I obtain special labels to advise my customers of the correct washing instructions?
A. You can purchase standard industry after care labels from us. They are available on the website, or can be ordered directly from our helpful Sales team.
Q. Is there a way in which I can achieve special effects on the transfers, such as a gloss or textured finish?
A. Yes, by using special cover sheets you can achieve such effects. They can be found on our website, under Accessories-Finishing Aids.
Q. What are the artwork requirements needed to enable me to have custom transfers produced?
A. The quality of file required depends on the process. As a basic guide, for Litho designs, we would be looking for Photoshop files that are at least 300dpi. For a screen process, we would want an adaptable illustrator file or an EPS. Please ask one of our Customer Service staff to e-mail you a full specification sheet.
Q. What type of paper is right for my printer?
A. The key thing to stick to is the obvious, Inkjet papers for Inkjet Printers and Laser Paper for Laser Printers. There is more information on which printers it suits best on the website under the individual paper types. If you wanted to know which paper is best for a specific make and model, then please contact our experienced Sales team and they will be more than happy to help.
A. Due to the fact that these are printed on a standard inkjet or laser printer, the durability is less than the cad-cut materials, print and cut materials and custom transfers. We would not recommend using the Media Paper if they are to be worn/used on an everyday basis.
Q. What are the papers best used for?
A. These transfers are best suited to events such as Stag Do's/Hen Parties, etc, where longevity is not important.
Q. With inkjet printers, should I use the “Best Photo Quality” setting when printing?
A. Please refer to the download section on the website which gives individual instructions for each paper.
Q. What is the difference between “solvent” and “eco-solvent ink”?
A. Basically, it can be said that eco-solvent inks are virtually odour free, and do not require any special ventilation or environmental equipment. They are generally considered less aggressive than full solvent ink.
Q. Can I cut a contour/profile around the design once it has been printed?
A. Yes, you can, providing you have a cutter with an optical eye installed. As long as you print registration marks, you can pass it through your cutter and it can pick up the design from there.
Letters and Numbers
Q. Can I buy individual packs of letters instead of the whole alphabet?
A. You can buy individual packs rather than the whole alphabet. A selection of these are soon to be made available to purchase online, but a wide range is available. Please contact one of our Sales Advisors and they will be happy to help.
Q. Can I buy individual packs of numbers instead of 0-9?
A. You can buy individual packs rather than 0-9. A selection of these are soon to be made available to purchase online, but a wide range is available. Please contact one of our Sales Advisors and they will be happy to help.
Q. If I buy in bulk, do I get a discount?
A. Depending on the quantity that you want to order, there will be price breaks involved. For more details, please contact one of our Sales Advisors and they will be happy to help. The purchasing online is designed for smaller quantities, hence the fact that they are sold in team sets rather than individual letters and numbers.
Q. What sizes and styles are available?
A. COMING SOON - You will be able to purchase team sets online of all of the different styles of letters and numbers we produce. In the meantime, you can order all of the different connotations and quantities of letters through our Sales Team, who will be more than happy to help you with any enquiry you may have.
Q. How can I store the letters and numbers safely?
A. You should always store your letter and numbers in a cool, dry place so that no moisture can get to them, and they do not get too hot. A sealed plastic bag is an ideal place to prevent them getting damaged in any way. You should avoid keeping them at ground level, or in an area that is prone to moisture.
Q. Are there different finishes available?
A. Letters and Numbers come in either a plastisol (Polytran) finish or in a flock finish.
Q. Will the numbers and letters block out Subli-dye?
A. All of the letters and numbers we produce will block out Subli-dye. We would always recommend testing them on the material that you are using as there are some exceptions. Lighter coloured letters and numbers can experience some strike-through, where they are over heated/fused onto heavily subli-dyed, darker coloured garments as this can activate the Subli-dye. Again, we would recommend that everybody tested their material, and looked for the best way to apply the products.
Cad-Cut® Materials and Vinyl Cutters
Q. Will Summa Winplot work with CorelDraw versions before version 10?
A. Winplot will work with older versions of CorelDraw, but the direct plug-in is only available for version 10 upwards. For older versions, saving the artwork as an Adobe Illustrator file (version 7) with text saved as outlines and then opening the artwork directly within Winplot will work fine.
Q. Which cutter would be the right one for me?
A. There are a few things to remember when selecting a cutter. Firstly, make sure that it has a minimum cutting width of 60cms; that it has a cutting speed of at least 40cm/s; that it can generate at least 200 grams of force. Secondly, consider a table top model if you are going to move the cutter frequently. You should look to try and project the volume of work that you are going to get, and look to purchase a cutter suitable for this. They have different properties and you should make sure that whatever cutter you purchase, it can cope with the demands you will put on it.
Q. What do and what don’t cutters do?
A. All of the cutters available from Target will cut block-colour, vinyl rolls or sheets. Once you have produced your artwork as a vector file, you simply send the information through to the cutter and it replicates the design to the size and detail specified. The Summa D60 also comes with an optical eye, which allows you to profile-cut around media paper designs that you have printed, providing you add the registration marks to the design.
Q. How easy is it to install a cutter on my own PC?
A. Extremely easy. As long as you follow the instructions with the software and your PC meets the basic requirements, then it will be very straightforward.
Q. How long is the warranty and after sales support?
A. The warranty and after sales support varies from cutter to cutter but is clearly displayed individually with each cutter on the website and at the time of purchase. At Target Transfers, we are putting in place a series of videos, that will show how to overcome common problems, and how to perform various functions. We feel that this is a quick and easy way to provide easily accessible after sales support.
Q. What are the specific differences between the models?
A. Usually, the main differences are cutting speeds, cutting widths and pressure. Please refer to the website for the specific details of each cutter.
Q. Which is the right material for me?
A. The material that you need will depend on the fabric that you are applying it to and the requirement of your job. We stock a wide range of materials, some suitable for lots of garment types (such as Sportsfilm Extra) and the more specialist ones (like Premium Plus Nylon). If you are unsure which product is going to be suitable for you and the task you have at hand, please feel free to contact our experienced Sales team.
Q. What are the advantages of the different materials?
A. Each individual material has its own qualities, each one having something that makes it essential in our range of products. Some products have incredible versatility, offering you an excellent finish on most garment types, including Nylon, and the ability to cut terrific detail, especially on smaller designs. Other materials will provide a perfect solution to workwear problems. No matter what job you have, Target Transfers will have a process or material that will be able to provide you with a solution.
Q. How much pressure and cutting speed should I use?
A. This will vary from material to material and you should follow the instructions carefully at all times. It is also best to test products and machines thoroughly so that they give you the best results possible. Regular maintenance of all machines and equipment will make sure that you obtain the highest quality results possible.
Q. How do I know when a blade is blunt?
A. It may seem obvious, but when you find you are not getting the results that you are expecting and the material is proving difficult to weed, it is likely that your blade is blunter than it should be. If you increase the pressure and you find that this does not improve the cut, but starts to damage or ripple the material, then that is another clear sign. You should change your blade regularly to ensure you get the best results possible.
Q. If I already have a cutter, will it work with your materials?
A. In a word - Yes! Don't believe anyone who tells you that you must use their heat press or cutter. They all do the same thing - and if you have some sign writing software, you can usually use it for designs for textile vinyls.
Q. Can I get a replacement blade holder for my cutter?
A. Yes. We stock many different blades and blade holders. They are available on-line in the Accessories section HERE.
Q. Can I get a replacement blade for my cutter and which one should I get?
A. Yes, we sell an excellent selection of blades and smart knives. The blade that you use depends on the materials that you are planning to cut. For general use, there is a selection of standard blades that will do the job efficiently. We also stock a Flock blade for the heavy duty cutting. In addition, we sell a selection of Smart Knives that will cut vinyl and flock perfectly every time.These are all available to view in the Accessories section HERE.
Q. The cutter is not cutting as well as it did previously – what am I doing wrong?
A. The most likely cause of cutting problems is the blade that is being used. Depending on what material has been cut, you can often find that the blade will blunt quite frequently and it can make a real tangible difference to the quality. There could be other problems, such as the pinch rollers or the optical eye, and it is worth testing and maintaining the machinery regularly to obtain good results time after time.
Q. How durable are transfers made from Cad-Cut?
A. Most transfers produced today are made from materials which will outlast the life of the garment that it is applied to. Cad-Cut materials are washable, and are normally ironed on the reverse, although some can be ironed directly over. Some materials can be dry cleaned. It is highly recommended to check the individual instructions for the different materials and processes, but you can rest assured that you will be getting a product that will give you fabulous results for a considerable period of time.
Q. Do all Cad-Cut material brands match in colour?
A. No, they don't. You must keep to the same brand to ensure the same colour is used throughout the job - and for any subsequent re-order. We have a Pantone list for most of our colours that should give you an excellent indication of what to expect. If you want help selecting the right colours for you, please feel free to contact our experienced Sales team and they will be happy to help.
Q. What are the differences in different brands of Cad-Cut materials?
A. Please remember that not all materials are created equally. There are some simple questions to ask to determine whether the brand is likely to be of good quality. Is it easy to weed? Can you see the cut lines through the material? Can it be overlaid to produce multi coloured designs? What is the smallest size lettering recommended to be cut from the material? Is it washable, and can it be dry cleaned?
Q. How many Cad-Cut materials do I need to start?
A. You will need materials for cottons and polyesters; material for Nylon and material for work-wear. Initially you should not need to stock any other colours than white and black, and order most other colours as and when you need them. Remember, a good supplier should get materials to you by the next day.
Q. How can I achieve a two colour design using Cad-Cut materials?
A. It is usually possible to create a two or even three colour image using Cad-Cut materials, by layering some of the materials. Please refer to the individual instructions on the website for full details.
Q. What file formats will the cutter support?
A. All of the different cutters will use Adobe Illustrator (.AI) vector files as a baseline. Certain software have their own specific file formats but as an industry-standard, Adobe Illustrator files are more than sufficient.
Q. Can I use Photoshop or MS Word?
A. Unfortunately, neither of these pieces of software are suitable, as they cannot produce designs as vector files.
Q. Which version of SignPal software is right for me?
A. This depends upon a number of factors, for example, how many jobs are likely to be carried out. We can advise you on what would be the best version for your personal circumstances - just call our Customer Services for help.
Q. Can I upgrade my cutter if my business expands rapidly?
A. Obviously, the specifications of the cutters vary from model to model, with some being better suited to irregular, low volume usage with others being more preferable for the higher volume, faster turnaround jobs. As your business evolves, you might need to consider a change to your hardware to keep up with the pace.
Q. Do I need to buy any specific software for a cutter?
A. For the GCC cutters, Signpal software is strongly recommended in order for it to function correctly. If you choose to buy a Summa D60, it comes with free plug-ins for CorelDRAW and Adobe Illustrator.
Q. The cutter does not recognise the material – what am I doing wrong?
A. Firstly, and most obviously, make sure the cutter is turned on. Try reloading the material, as it could have been missed originally. Make sure that the pinch rollers are down and in position. If all of these things fail, please contact our experienced Sales team, and they will be happy to point you in the right direction.
Q. How can I stop the material from catching on the blade when I am cutting?
A. Often, the blade catches on the material because it is blunt, so replacing your blade regularly can stop this from happening. It is often the case that when this happens, it is because the pressure is too high and it is going too far through and catching on the carrier. You also need to make sure that you are leaving enough room/excess around the design, to ensure that the blade is not going off the edge of the material, and then coming back against it and forcing it upwards.
Q. The material keeps slipping through the cutter – what am I doing wrong?
A. You need to make sure that the pinch rollers are down and in position, as it is these that hold the material in the correct place. If you find that this is still happening when the pinch rollers are correctly aligned, you may have a problem with the mechanism. It may also be that the material hasn't been cut straight. If this is the case, as it feeds through, it can slip off the pinch rollers before the light sensor gets to the end of the roll.
Q. How do I convert from Rastor to Vector graphics?
A. Please refer to the user manual of the software that you're using to produce the design. If you cannot produce the design as a vector graphic using your existing software, you will need to upgrade it.
Q. Where can I buy garments, bags etc?
A. Look in Yellow Pages for your local suppliers - there's bound to be someone not too far away. Alternatively try searching the web for suppliers of blank garments. Alternatively, you can contact us. We can either source what you need, or point you in the right direction. Most suppliers can offer a "Next-day delivery service", so you should not keep a large stock of items, perhaps just a few fillers and back up.
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