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Craft Robo | Support & FAQ's

Craft ROBO does not work

1. Symptom: The LED does not light up even when the Standby switch is pressed.

Cause

Solution

The power cord is not firmly inserted into the AC adapter or power outlet

Insert the power cord correctly. 

Reference: See the User's Manual - 'Connecting the power supply and powering on.'

The AC adapter is not connected to the AC adapter jack.  The AC adapter is coming loose

Insert the AC adapter correctly.

Reference: See the User's Manual - 'Connecting the power supply and powering on.'



2. Symptom: Media cannot be loaded correctly

Cause

Solution

Media smaller than 210mm in width has been loaded

To use media smaller than 210mm in width, affix it to the carrier sheet.
Reference: See the User's Manual - 'Setting media into position.'
Caution: When using the carrier sheet, be aware that media longer than the carrier sheet cannot be cut.

Media larger than 260mm in width has been loaded

Large media exceeding 260mm in width cannot be loaded.  Cut the media to a smaller width or replace it with smaller media.

The pinch rollers are dirty

Wipe the pinch rollers using a dry cloth


Media is not cut properly

3. Symptom: Media cannot be cut cleanly

Cause

Solution

The blade holder or pen holder is not correctly mounted in the receptable

Mount the blade holder or pen holder correctly in the receptacle.
Reference: See User's Manual
'Fine-tuning and setting up the blade, blade holder.'

The pen is not correctly mounted in the pen holder

Confirm that the tip of the pen protrudes 3-3.5mm from the pen holder.
Reference: See User's Manual
'Fine-tuning and setting up the blade, blade holder.'

The blade is worn or chipped

Replace the blade, blade holder

The inside of the blade holder is dirty

Remove the blade adjustment cap and clean it.  If the problem still cannot be corrected, replace the blade adjustment cap.
Reference: See User's Manual
'Fine-tuning and setting up the blade, blade holder.'

The length of the blade protruding from the blade holder is inappropriate

Select the blade adjustment cap best suited for the media.  Adjust the protruding length of the blade, blade holder accordingly to the selected blade adjustment cap (0.1mm for 'blue', 0.2mm for 'yellow' and 0.3mm for 'red').  Perform adjustment so that slight traces are left on the protective liner or the carrier sheet.

The mounting direction of the blade holder is incorrect for cutting applications that use the carrier sheet

When the carrier sheet is used, turn the blade holder 90 degrees to the right so that the protrusion on the holder fits against the protrusion on the clamp bracket.
Reference: See User's Manual
'Mounting the blade holder.'

The cutting conditions have not been adjusted correctly

Make sure that the media selected for 'Media Type' in the Craft ROBO Controller is the same as that actually used.  In addition, insert a check in the 'Adjust Settings' check box and adjust the cutting conditions.
Reference: See User's Manual. 'Setting Various Parameters'

The cutting mat is damaged

The media cannot be cut easily.  If the symptom occurs again at the same location, replace the cutting mat.


4. Symptom: The protective liner or the carrier sheet is cut along with the media.

Cause

Solution

The cutting blade protrudes excessively from the blade holder

Replace the blade adjustment cap with one that enables a shorter blade-protruding length.
Reference: See 'Media cannot be cut cleanly' above

The cutting conditions are not adjusted properly

Make sure that the media selected for 'Media type' in the Craft ROBO Controller is the same as that actually used.  In addition, insert a check in the 'adjust settings' ceckbox and set thickness to 'thin' for the cutting-condition adjustment.
Reference: See User's Manual. 'Setting Various Parameters.'


5. Symptom: Thick media cannot be cut.

Cause

Solution

The blade edge is not protruding enough from the blade holder

Replace the blade adjustment cap with one that enables a longer blade-protruding length.
Reference: See 'Media cannot be cut cleanly' above

The cutting conditions are not adjusted properly

Make sure that the media selected for 'Media type' in the Craft ROBO Controller is the same as that actually used.  In addition, insert a check in the 'adjust settings' ceckbox and set thickness to 'thick' for the cutting-condition adjustment.
Reference: See User's Manual. 'Setting Various Parameters.'


6. Symptom: Characters or lines are deformed when a pen is used for drawing.

Cause

Solution

'Pen' is not selected for 'Media Type'

Select 'Pen' for 'Media type' in the Craft ROBO controller.
Reference: See User's Manual. 'Setting Various Parameters.'


7. Symptom: Some ares of the media are not cut.  The media is not held in place.

Cause

Solution

The media size selected in ROBO Master is larger than the size of the media loaded to the Craft ROBO

Make sure that the media size selected in ROBO Master is the same as the size of the media loaded to the Craft ROBO.


Problems related to using registration marks.

8. Symptom: The cut positions are not aligned when registration marks are used.

Cause

Solution

A printout from a laser printer was used

Printouts from a laser printer may be distorted by heat before being output, so that the cut position cannot be adjusted correctly using registration marks.  We recommend using printouts from inkjet printers.

The positions read by the registration mark sensors do not match

The Craft ROBO uses optical sensors to read the registration marks and thereby determine the cutting position.  If the cutting position is not aligned, registration mark sensor correction is required.  Therefore, perform regsitration mark correction.
Reference: See User's Manual. 'Setting Various Parameters.'


9. Symptom: The error messgae 'Registration Mark Reading Failure' is displayed when registration marks are used.

Cause

Solution

The Craft ROBO uses optical sensors to read the registration marks and thereby determine the cutting position.  The error message may be displayed for the following reasons;
 - Glossy or laminated media is being used
 - There are lights or other bright objects loacted near the Craft ROBO
 - The loaded media is curled
 - Coloured media is used
 - Registration marks are printed in a colour other than black.

Registration marks may not be read if a printout that easily reflects light is used - Replace the media.
Registration marks may not be read if a light source exists near the Craft ROBO - If an error message is displayed, change the installation location.
Registration marks may not be read if the media is curled and raised above the surface of the working table - Straighten out the curl and load the media again.  If the problem persists replace the media.
Registration Marks may not be read if media in colours other than white is used - Replace with white media.
Regsitration marks may not be read unless they are printed in black - Print out registration marks in black.